FAQ’s - Stevie Buoy | Handcrafted Aromas

Due to the current situation please allow for possible delays with shipping. All shipping capped at $15.00, FREE SHIPPING ! with orders $120 & over. No-contact Local Pickup is available. AFTERPAY, HUMM & LAYBUY available.

I'm always available to answer any of your questions.

Should you have any further queries please feel free to Contact Me.

Unfortunately I do not have a showroom. Please contact me in regards to your needs as I may be able to provide a solution.

Yes 'No Contact Local Pickup' in Warnbro is available for all WA orders. Select the local pickup shipping option at checkout. In the notes section of your cart ensure you add a note to advise when you would like to collect your order. I will be in contact to confirm the collection time. contact me if you have any questions.

Your can read my Afterpay FAQ Here.

Your can read my Humm FAQ Here.

Your can read my Afterpay FAQ Here.

Stevie Buoy shipping policy can be found Here.

Stevie Buoy refund/exchange policy can be found Here.

Yes. I am always happy to make a customised order. Please contact me to discuss your needs. You might also like to look at my Bespoke Range or mr Personalised range. 

Please check out my Tips & Safety guide. 

Here is a short list of common characteristics found in candles made with 100% natural soy wax. None of which will affect the performance of your candle.

Oil droplets on the surface:

Sweating is the candle-making term that refers to the beading or puddles of oil sitting on the surface of the candle. Natural Soy wax is particularly sensitive to temperature changes which cause the natural oils to separate from the wax leaving the pools of oil we see on top. You can avoid sweating by keeping your candles away from drafts, direct sunlight and rooms with temperature variations. Sweating does not affect the quality of the candle, its burn or scent throw. Simply remove excess oil with a tissue or paper towel and light your candle and enjoy the aroma!

Make sure all excess surface oil is removed before lighting. 

White Patches:

Frosting is the term used to describe the white coating that appears on soy candles and is more visible in clear glass jars. It is a perfectly natural result of using soy wax and is unique to vegetable waxes. It is caused by the wax recrystallising and trying to return to its natural state. All soy waxes frost, and it is a sign that you are using 100% natural soy wax. Some soy candles have unnatural additives to stop this process, however, since Stevie Buoy  are 100% natural products with only plant based additives, expect some frosting. Frosting does not affect the performance of your candle.

Wax Contracting Within the jar:

Certain temperature conditions, particularly when the temperature rapidly fluctuates due to using heating and cooling systems, the wax may not fully adhere to the glass in some areas. This is referred to as a Wet Spot and is usually only visible in clear jars. While not perfectly ideal, this does not affect the performance of your candle, and usually disappears once the candle has had some burn time.

Bubbles, colour variations:

I ensure that every candle I send to you is lovingly hand-poured. Minor imperfections, such as slight variations in colour and design, are not defects but indications that the candles are hand-crafted (by little ol' me, who only wants the best for you). These individual variations will not affect the performance of your candle.

Discoloured Wax:

Some fragrance oils may discolour over time, particularly those containing Vanillin. This can also be accelerated by direct sunlight. It is recommended that candles be stored out of direct sunlight and in a cool, dry place in your home. Essential oils will naturally change the colour of soy wax and this is perfectly normal.

Please check out my Tips & Safety guide for more information.

Absolutely. My glass jars are 100% recyclable. Many customers love to reutilise their jars for other things such as vases or storing cotton buds, makeup brushes or spices. Simply wipe out with a dry paper towel while the wax is still warm (or soak the jar in hot water) and then hand wash it with soap and water as you would with any glass container. Please be mindful not to use anything abrasive on the jar surface, as the paint or finish can scratch or damage.