Frequently Asked Questions

For Stevie Buoy's shipping policy click here.

Orders containing in stock products are packed and lodged within 2–7 business days. Orders containing made to order or custom products take up to 10 days to create, cure, and pack. If you have a specific timeframe, please contact me before placing your order.

Yes! Local pickup is available in Warnbro for WA orders — just select Local Pickup at checkout and add your preferred collection time in the cart notes.

Please note: Stevie Buoy is an online-only business based at my private residence. This is not a storefront and I'm unable to accommodate walk-ins or browse sessions. Thanks for understanding!

Stevie Buoy currently ships within Australia only. Unfortunately we no longer ship to New Zealand.

Yes — all orders are trackable. You'll receive an email with your tracking number once your order ships. You can also log into your account to find it.

For full details on payment options click here.

For Stevie Buoy's refund and exchange policy click here.

Stevie Buoy is an online-only business — I don't have a showroom or testing station. Most products are made to order, though wax melts are kept in stock. You're welcome to collect your order at my Warnbro residence, but please understand this is not a retail space and I can't accommodate walk-ins or browsing.

Staying power depends on fragrance type, strength (EDT/EDP), and where you apply it. Woody and oriental fragrances tend to last longer than citrus or floral scents.

Factors that affect longevity: hormones (especially menopause), dry skin, and medication.

Best application spots: pulse points, inside the elbows, and under your hair. Clothes work well too — just avoid dark perfumes on white fabric.

Fragrance fatigue is real — rotating a few perfumes keeps each one fresh and noticeable.

Storage: keep in a cool place out of direct sunlight. 12 months from opening is recommended, though well-stored perfumes often last much longer.

Yes! I'm always happy to make something special just for you. Contact me to discuss your needs.

Just subscribe to our emails — it's free, easy, and full of scent magic. Click here to subscribe.

We'll miss you! Unsubscribing removes you from the Collective and all its perks (discounts, free samples). Accidentally unsubscribed? Just rejoin by signing up again.

Simply re-subscribe using the form — better safe than sorry! Click here.

Absolutely! Every order from a Collective member comes with a free random sample — a little something extra to brighten your day.

If you've shared your birthday and you're still subscribed at the time, yes! Birthday treats are exclusive to active Collective members.